Club terms

1The Program

The rewards club (the “Program”) is the Brand's loyalty program: it belongs to the Brand, carries its name and its identity. It is the Brand that defines its rules: how points are earned, what rewards there are, what tiers exist and how long each thing remains valid. Those rules are published inside the club itself, in the Brand's store or app, and form part of the Program.

These terms are the general framework for taking part in any Program operated with Loybox. If the Brand has published its own terms for its Program, those apply as well (see section 7).

2The role of Loybox

Loybox provides the technological infrastructure with which the Brand operates its Program: the software that displays the club in the store, calculates the points, manages the redemptions and sends the communications. Loybox does not organize the Program, does not define its rules, does not sell the products and does not deliver the rewards.

Your commercial relationship (the purchases, the rewards, the claims about products) is with the Brand. Your relationship with Loybox is limited to the operation of the platform and to the processing of your data as processor (see section 8).

3Free participation

Taking part in the Program is completely free: there is no membership cost, there are no automatic charges and joining does not oblige you to buy anything. Participation is voluntary and you can leave the Program whenever you want (see section 10).

4Your account

Your member account is created when you register in the Brand's online store: that account is synchronized with the club, and your purchases, your points and your redemptions are associated with it. There is no separate registration to take part in the Program.

Your account details must be truthful and up to date: points and rewards are assigned to that account, and you are responsible for the activity that occurs with it. Each person may have only one account per Program.

The Program is not directed to children under 14 years of age. If you are a minor under the law of your country, you need authorization from your parents or guardians to take part.

5Points and tiers

Points are earned according to the rules of the Program: through your purchases and, if the Brand enables it, through other actions, such as joining the club, referring another person, leaving a review or having a birthday. How much each action earns is defined by the Brand and is disclosed inside the club.

Points, tiers and other benefits are not money: they do not accrue interest, they are not transferable unless the Program provides for it and they are not redeemed for cash. They represent solely the right to access the rewards of the Program in accordance with its rules.

Points may have an expiration date and tiers a period of validity, according to what the Program establishes. Those conditions are disclosed inside the club, and changes to them do not retroactively affect points already earned or redemptions already made.

6Rewards and redemptions

The rewards available, their conditions and their cost in points appear in the club's catalog. When you redeem, the points are deducted from your account and the benefit is applied as the Program indicates: for example, as a discount coupon to use at the store's checkout, with its own validity period and conditions of use.

Rewards are granted and delivered by the Brand, which is responsible for their availability, their quality and their conditions. For questions about a reward, a purchase or a promotion, the channel is the Brand's customer service; if the problem is technical (points that were not credited, a coupon that was not generated), you can also write to Loybox (see section 14).

7The terms of each Brand

Each Brand may publish its own terms and conditions for its Program, with its commercial rules: rewards, restrictions, promotion rules. Those terms are added to these and, in what is specific to that Program, they prevail. These terms continue to govern, in all cases, the use of the platform.

A Brand's terms cannot alter the nature of the points described in section 5, nor your rights over your data, nor the rights that the law grants you as non-waivable. Loybox is not a party to the Brand's terms, does not draft or review them, and assumes no responsibility for them.

8Your data and communications

To operate the Program, your data is processed: the contact details of your account in the Brand's store, your purchases and your activity in the club (points, redemptions, tier). The controller of that processing is the Brand, and Loybox acts as processor: it processes your data on the Brand's behalf, following its instructions and solely so that the Program works. The detail is in our Privacy policy, at loybox.com.ar/privacidad, which is complemented by the Brand's privacy notice.

As a member you may receive communications from the Program (points credited, rewards about to expire, club news) by email, WhatsApp or other channels the Brand uses. You can stop receiving commercial communications at any time, from the unsubscribe option in the message itself or by asking the Brand or Loybox.

You can access your data, correct it or request its deletion at any time, from the Brand or from Loybox: if you write to us, we help the Brand respond to you or we respond on its behalf.

9Misuse

Loybox and the Brand may cancel points, redemptions or accounts obtained through fraud, abuse or breach of the Program's rules (for example, self-invitations in the referral program, simulated purchases or duplicate accounts), with notice to the affected party. Where there are reasonable indications of fraud, the account may be suspended preventively while it is reviewed.

10Leaving the Program

You can leave the Program at any time, without stating a reason and at no cost: from the club itself, by asking the Brand or by writing to hola@loybox.com.ar. Leaving means the loss of the points and benefits accumulated in that Program, which are not redeemable for money.

You can also request the deletion of your data, in accordance with the Privacy policy.

11Changes to the Program and to these terms

The Brand may modify the rules of its Program (the points table, the rewards catalog, the tiers) and may also suspend or terminate it. Substantial changes are communicated with reasonable advance notice and do not retroactively affect points already earned or redemptions already made. If the Program ends, the Brand states the period within which you can use any points you have outstanding.

Loybox may update these terms, which apply to all Programs operated with the platform; the version in force and its date appear at the top of this page. If you continue taking part after a change, it is understood that you accept it; if you do not agree, you can leave at any time.

12Availability and liability

Loybox endeavors to keep the platform continuously available, but does not guarantee uninterrupted availability: there may be maintenance windows, incidents or outages of third-party services. If a technical interruption prevented you from earning or redeeming points you were entitled to, write to us: they are credited anyway.

The Brand is responsible for the products it sells, for the rewards it offers and for compliance with the consumer protection rules that apply to it. Nothing in these terms limits liability that cannot be limited by law, nor the rights that those rules grant you as non-waivable.

13Governing law

These terms are governed by the laws of the Argentine Republic. If you take part in the Program as a consumer, this clause does not deprive you of the protection of mandatory rules or of the jurisdiction of the courts of your country of habitual residence.

14Contact

For technical questions about the club, your points or your account, write to us at hola@loybox.com.ar. For questions about rewards, purchases or promotions, contact the Brand through its customer service channels.